Shipping Policy

Last updated: July 2026

Svelte currently delivers within Australia only.

Standard shipping

Standard shipping is $15 total for orders of one to three packs except where a different regional, remote or high-cost delivery rate applies.

Where a different regional or remote rate applies the amount displayed at checkout replaces the ordinary $15 standard shipping charge. It is not added to it.

Free standard shipping

Free standard shipping applies to orders of four or more packs except for selected regional, remote or high-cost delivery postcodes where a different delivery charge may apply.

Any applicable delivery charge will be displayed at checkout before payment.

Ongoing delivery orders

Ongoing delivery orders include complimentary standard shipping except for selected regional, remote or high-cost delivery postcodes where a different delivery charge may apply.

Any appli

Regional and remote delivery

A different delivery charge may apply to selected regional, remote or high-cost delivery postcodes.

Any applicable delivery charge will be shown clearly at checkout before payment.

Where a different regional or remote delivery rate applies to an order of one to three packs, the amount displayed at checkout is the total standard delivery charge. It is not added on top of the ordinary $15 standard shipping charge.

Express delivery

Express delivery may be available for selected orders and delivery locations.

Available Express services, estimated delivery timeframes and charges will be shown at checkout.

Express delivery is not included in free standard shipping offers unless expressly stated.

Dispatch and delivery timeframes

Orders are generally prepared for dispatch within one to two business days after payment has been received.

Delivery timeframes after dispatch depend on the delivery location, carrier service and local conditions. Any delivery timeframe displayed at checkout or provided by a carrier is an estimate only.

Tracking information will be provided when available.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address.

Please contact Svelte as soon as possible if an address needs to be corrected. Once an order has been processed or dispatched, we may not be able to change the delivery address.

Additional delivery costs caused by an incorrect or incomplete address may be payable by the customer where permitted by law.

Discreet packaging

Orders are dispatched in plain discreet outer packaging.

Delays and delivery issues

Delivery may be affected by carrier delays, severe weather, service interruptions or other circumstances outside Svelte’s reasonable control.

Where possible, Svelte will assist customers with available tracking information and reasonable delivery enquiries.

This does not limit any rights or remedies available under the Australian Consumer Law.

Contact us

For shipping or delivery enquiries contact:

Svelte Health Pty Ltd
Email: info@getsvelte.com.au
Phone: 1800 783 583
Website: getsvelte.com.au