Ongoing Delivery Cancellation Policy

Last updated: July 2026

Svelte ongoing delivery is optional and must be actively selected by the customer.

When you establish ongoing delivery, you authorise Svelte to charge your selected payment method automatically at your chosen delivery frequency.

Managing ongoing delivery

You may manage your ongoing delivery through your customer account. You can:

• change your delivery frequency or quantity
• update your delivery address
• update your payment details
• skip an upcoming delivery
• pause and resume deliveries
• cancel ongoing delivery

If you cannot access your customer account or require assistance email info@getsvelte.com.au or call 1800 783 583.

Changes and cancellations

You may pause or cancel ongoing delivery before your next scheduled billing date.

There are no cancellation fees.

Changes must be completed before the next scheduled billing date to apply to the upcoming order.

If an order has already been processed, Svelte may not be able to change or cancel that particular order. Cancelling ongoing delivery after an order has been processed will stop future recurring orders but may not stop the processed order.

Please contact Svelte promptly if you require assistance with a recently processed order.

Billing

Payment is processed automatically at the beginning of each ongoing-delivery cycle.

You will receive an order confirmation or receipt for each successful payment.

If payment cannot be processed, Svelte or its payment provider may retry the payment or pause ongoing delivery until the payment details are updated.

Product, price or delivery changes

If Svelte proposes a material change to an ongoing-delivery product, price or delivery arrangement, customers will be notified before the change applies where required.

The change will apply only to future orders. Customers may update, pause or cancel ongoing delivery before the change takes effect.

Returns and consumer rights

Ongoing-delivery orders are subject to the Svelte Return and Refund Policy.

First-order protection applies only to the customer’s first completed Svelte order. It does not restart with each ongoing-delivery order.

Nothing in this policy limits any rights or remedies available under the Australian Consumer Law.

Contact us

For assistance managing or cancelling ongoing delivery contact:

Svelte Health Pty Ltd
ABN: 44 689 091 307
Email: info@getsvelte.com.au
Phone: 1800 783 583
Website: getsvelte.com.au